ServiceNow introduces options geared toward workflow enhancements, worker expertise and low code

The brand new Quebec launch is designed to extend productiveness and engagement and scale enterprise administration, the corporate mentioned.

Picture: Getty Photographs/iStockphoto

ServiceNow has unveiled its Now Platform Quebec launch in an effort to assist enterprises innovate rapidly, be extra agile and function extra productively.

Firms require digital instruments targeted on delivering related and fascinating experiences for workers—regardless of the place they work, the corporate mentioned.

“COVID compelled organizations worldwide to pivot and undertake new, distributed fashions of working, which uncovered weak hyperlinks in previous worth chains,” mentioned Chirantan Desai, chief product officer at ServiceNow, in a press release.

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“The Now Platform Quebec launch represents a step change within the workflow revolution by empowering organizations to be extra modern, agile, and productive within the COVID financial system and the brand new period of labor,” Desai mentioned.

New low-code instruments additionally unveiled

COVID compelled companies into new methods of working that demanded a digital enterprise, requiring software supply and course of automation at unprecedented speeds, ServiceNow mentioned.

The software program firm additionally launched Creator Workflows to affix its current IT, worker and buyer workflow portfolios. Creator Workflows options ServiceNow’s low-code growth instruments, App Engine and IntegrationHub, that are designed to assist companies rework guide processes into trendy, digital workflows at scale.

Low code is turning into a strategic crucial for companies to adapt to a quickly altering atmosphere, the corporate maintained, citing a prediction by Gartner that by 2024, low-code software growth shall be liable for greater than 65% of software growth exercise.

Using native AI to reinforce productiveness

The Now Platform Quebec launch goals to assist organizations improve productiveness with new, native AI capabilities, ServiceNow mentioned. Along with the necessity to innovate at pace, COVID has emphasised that with a extra dispersed workforce, arming folks with the proper productiveness instruments is crucial for fulfillment, the corporate mentioned.

The Quebec launch is designed to maintain work flowing with superior AIOps capabilities and provides prospects deeper insights into their digital operations to stop and repair incidents earlier than they grow to be points.

Serving to improve worker expertise with digital workflows

A key facet of the worker expertise is the power for a employee to achieve success, and far of this rests within the palms of managers, ServiceNow mentioned. But, managers usually have restricted time and sources obtainable to create plans that contribute to an worker’s success.

To assist alleviate these challenges, the corporate launched a Journey Accelerator app designed to assist managers create personalized role-based plans for workers. Managers can use Journey Accelerator to prepare actions and duties customized to an worker’s particular position to assist them by way of steps like onboarding, a promotion or a switch, the corporate mentioned.

Studying alternatives and suggestions additional help within the effort to assist a profitable worker journey. To assist organizations ship data to staff instantly within the movement of their work, ServiceNow can also be introducing a Listening Posts app. Listening Posts goals to assist organizations seize suggestions instantly inside the movement of labor. 

ServiceNow additionally launched a Studying Posts app, which embeds studying and upskilling sources into an worker’s duties and workflow. The posts use AI to ship related, advisable supplies primarily based on an worker’s pursuits, in accordance with ServiceNow. The app is predicted to be rolled out in Could, the corporate mentioned.

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